We ask for challenges….and sometimes we really get them. When a customer comes to us to utilize our unique ‘design to production’ capabilities, we get revved up. A design firm came to us recently with a completed project but wanted to off-load the complex responsibilities of sourcing and production. This is how we transferred from a CSM project to a turn-key project seamlessly.
Meeting with their design team and seeing the completed unit and accessories was very enlightening. At first it was hard to grasp what the unit actually did – with its robotic arms and artificial intelligence. Once we understood the concept, the sourcing and production planning went very well.
During a ‘pre-production/check the work instructions’ meeting recently, It was determined that some of the parts and methods that were thought to be ‘cast in stone’ by our customer – weren’t. Our engineers asked proper questions and had logical reasons for the queries asked and to the surprise of our customer, changes needed to be made.
As a side note: a good customer by definition is one that is open minded and is willing to hear viewpoints that may run counter to their established knowledge. Proper communication flow is essential.
But that’s another reason Paragon is here: to help. Not everyone has the experience that we have and our mantra has always been: use the correct parts for the situation and make it right. It saves time, trouble and most times cost. Our track record for guiding our customers to a successful outcome is terrific.
The project has been an amazing box build. The process of taking a full assembly and determining how to have it flow through a production setting is the type of challenge we like. The results have yet to be fully calculated, but the process by which Paragon worked with a new customer with a complex design and build has been silky smooth.
Now we just want more. Bring it on!
This case study involves a client under NDA so certain details have been withheld.